General customer service phone hour: 11am - 5pm CT

TEL: (713)-532-0505

Return & Refund

Refund Policy

(1) Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

(2) Once your return is received and inspected by tjpowermax.com (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

(3) For wire transfer payments, all refunds will be issued to store credit.

(4) You are responsible for all shipping costs associated with getting your order back to our Houston, TX warehouse.

 

(5) See below for instructions on where/how to get your return order back to us. 

      Items should not be shipped back to the manufacturer.

      All returns need an RMA (Return Authorization) number and will need to be returned to tjpowermax.com in Houston, TX

 

Return Shipping Options

(1) For customers in the contiguous 48 U.S. States, tjpowermax.com provides the option of printing out a pre-paid FedEx shipping label for a fee of $7.45. This fee will be deducted from your total refund amount.

(2) For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

(3) All shipments must be made prepaid; packages shipped COD will be rejected.

     Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee. Exchange

(4) Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you will claim the inventory and get your new gear fast!

   

Used or Damaged Merchandise

(1) Any merchandise which has been "taken out for a ride" is considered used and cannot be returned.

(2) Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

(1) Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.

(2) Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

(3) Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components. Electronics, Hard Parts, Tools, Tires

(4) Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

(5) Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

(6) Any Tool or Chemical that has been opened or seal broken is non-returnable.

(7) Open box items for which the packaging has been destroyed are not returnable.

Order Cancellation / Modifications

We will charge a 15% restocking fee on all cancellation.

(1) If you change your mind, act quickly! We turn around and process orders extremely quickly.

(2) Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed” it cannot be cancelledor modified, as the order has been processed by our warehouse and is in the queueto be shipped out.

Warranty Returns

(1) Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

(2) Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Shipping Damage Products

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

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